The chief government of the low-cost airline stated prospects ought to count on a 10 to 12 week wait as a result of they’ve 35 million refunds to course of, in comparison with the 10,000 per week they normally cope with. It got here as a survey by the buyer model Which? discovered that Ryanair was the worst main airline for refunding passengers after their flight was cancelled because of the pandemic.
It revealed that 84 p.c of Ryanair prospects had been nonetheless ready for his or her a reimbursement, which below EU regulation must be reimbursed inside seven days.
Solely 5 p.c of passengers acquired their money again throughout the authorized timeframe, in line with a ballot.
Mr O’Leary stated: “The excellent news is we’re about 40 p.c of the best way by means of the method and we now have already paid out almost 500million euro (£449million) and we have one other 600-700million euro to go, we expect we’ll get by means of that within the subsequent 10 to 12 weeks.
“We’re assuring everybody that your refund is protected, if you’d like the money refund you’re going to get it, simply be affected person as a result of we now have to course of a report backlog of cancellations brought on by authorities measures and we now have restricted workers in our places of work to course of these refunds, however they’re on their method.”
The Dublin-based service has grounded 99 p.c of its fleet throughout the lockdown however intends to renew 40 p.c of its flights from July 1. In the meantime Virgin Atlantic has introduced it plans to restart passenger flights on July 20. The airline will initially function London Heathrow flights to Orlando,…